Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with a refund or exchange within 30 days of the purchase date.

RETURN & EXCHANGE CONDITIONS

• All items must be in their original, unused condition (not worn, washed, or altered in any way)
• All original tags and packaging must be intact

Sunwavesports.com reserves the right to refuse returns that appear excessive or made in bad faith.

HOW TO RETURN OR EXCHANGE AN ITEM

PREPARE YOUR RETURN

• Include the item and packing slip with your return.
  
• Clearly specify whether you are requesting a refund or exchange.

SHIP YOUR RETURN

• Use a prepaid, trackable shipping method to ensure safe delivery.
• Send your return to:

Sunwavesports - RETURN
RA# ____________
5143 Lone Tree Way
Antioch, CA 94531

IMPORTANT NOTES

PROCESSING TIME

• Please allow 7-14 business days for your return or exchange to be processed.
  
• Refunds may take 1-2 billing cycles to appear on your statement.

EXCHANGES

If your requested exchange item is unavailable, we will contact you to discuss possible substitutions.
If we do not receive a response within one week, a refund will be issued.
If the exchange is for the same value, no additional shipping or handling costs will apply.

SHIPPING COSTS

• Customers are responsible for return shipping fees. C.O.D. returns will not be accepted.
• If your order qualified for free shipping and you request a refund, the original shipping fee will be deducted from your refund amount.
  We will cover one free exchange shipment for exchanges.

RESTOCKING FEES

• A 20% restocking fee applies if the item is returned without its original hang tag.
  
• A 50% restocking fee applies if the item has been used and cannot be resold.

CUSTOM & SPECIAL ORDERS
Orders for custom or special merchandise cannot be canceled or refunded once processed.

If you have any questions regarding your return, feel free to contact our customer service team.